Refund Policy
Clear and transparent refund procedures for our trading platform subscriptions and services.
1 Introduction
At Ecos Growth, we strive to provide exceptional value through our trading signals, copy trading, and automated trading services. This Refund Policy outlines the terms and conditions governing subscription payments, cancellations, and refunds for our platform services.
Customer Satisfaction Guarantee
We offer a 14-day money-back guarantee for new subscribers who meet specific eligibility criteria.
By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy in addition to our Terms of Service.
2 Subscription Terms & Plans
We offer several subscription tiers with different features and billing cycles:
Standard Plan
- Return: 10% ~ 15%
- Trade Commission: 10%
- 24/7 Active Support
- Instant Withdrawal for any amount
- Maintenance fee is applied
Premium Plan
- Return: 40% ~ 45%
- Trade Commission: 10%
- 24/7 Active Support
- Maintenance fee is applied
All subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. Annual plans offer significant savings compared to monthly billing.
3 Refund Eligibility
We offer refunds under specific circumstances as outlined below:
14-Day Money-Back Guarantee
New customers are eligible for a full refund within 14 days of their initial subscription if:
- You have not consumed more than 20 trading signals
- You have not used copy trading features
- You have not accessed automated trading systems
- You submit a detailed explanation of dissatisfaction
- This is your first refund request
✅ Eligible for full refund
Service Disruption Refunds
Partial refunds or service credits may be issued for significant service disruptions:
- Platform downtime exceeding 24 consecutive hours
- Critical feature unavailability for more than 48 hours
- Data inaccuracies causing financial losses (verified cases)
- Must be reported within 7 days of occurrence
⚠️ Partial refund or service credit
Billing Error Refunds
Full refunds for verified billing errors:
- Duplicate charges for the same service period
- Incorrect subscription tier charges
- Unauthorized payments or fraud
- Failed cancellations that resulted in unwanted renewals
✅ Full refund for verified errors
Processing Time
Refunds are typically processed within 5-10 business days after approval. The timing depends on your payment method and financial institution.
4 Non-Refundable Items & Services
The following items and circumstances are generally not eligible for refunds:
Non-Refundable Circumstances
- Change of mind after 14-day guarantee period
- Dissatisfaction with trading results or market performance
- Failure to achieve desired financial outcomes
- Subscription renewals after the cancellation period
- Partial usage of subscription period
- Account suspension due to policy violations
- One-time purchases or special promotional items
- Third-party fees or charges
Trading Performance Disclaimer
All trading involves risk. Our services provide educational content and trading signals, but we do not guarantee specific financial results. Refunds are not provided based on trading performance.
5 Cancellation Process
You can cancel your subscription at any time through the following methods:
Account Dashboard
Log into your account, navigate to Billing Settings, and click "Cancel Subscription".
Email Request
Send cancellation request to support@ecos-growth.com from your registered email.
Live Chat
Use our in-platform live chat during business hours for immediate assistance.
Cancellation Timeline
- • Immediate cancellation: Access continues until end of billing period
- • No pro-rated refunds for partial months
- • Annual plans: Cancellation effective at end of annual term
- • Confirm cancellation via email for your records
6 Billing & Automatic Renewals
Our billing and renewal procedures are designed to be transparent and user-friendly:
| Billing Cycle | Renewal Notice | Grace Period | Actions |
|---|---|---|---|
| Monthly | 3 days before renewal | 24 hours | Cancel anytime |
| Quarterly | 7 days before renewal | 48 hours | Cancel anytime |
| Annual | 30 days before renewal | 7 days | Early cancellation fee* |
*Annual plan early cancellation may incur a fee equal to 25% of remaining subscription value if cancelled within the first 6 months.
7 Payment Disputes & Chargebacks
We strongly encourage customers to contact us directly to resolve any billing issues before initiating payment disputes or chargebacks:
Chargeback Policy
Unauthorized chargebacks may result in immediate account suspension, termination of services, and additional fees. We reserve the right to dispute invalid chargebacks and provide evidence of service delivery.
If you believe a charge is incorrect or unauthorized, please contact our billing department within 60 days of the charge. We will investigate and resolve the issue promptly.
8 Special Exceptions
In exceptional circumstances, we may consider refund requests outside our standard policy:
Medical Emergencies
Documented medical emergencies preventing platform use may qualify for partial refund consideration.
Legal Requirements
Refunds required by applicable consumer protection laws in your jurisdiction.
All exception requests require documentation and are evaluated on a case-by-case basis. Approval is at the sole discretion of Ecos Growth management.
9 Contact Information
For refund requests, billing questions, or subscription issues:
Billing Department: support@ecos-growth.com
Customer Support: support@ecos-growth.com
Phone: +1 (555) 123-BILL
Response Time: 24-48 hours for billing inquiries
Please include your account email and transaction details in all communications.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Continued use of our services after changes constitutes acceptance of the updated policy.
This Refund Policy is effective as of the "Last Updated" date shown above and supersedes all previous versions.