Privacy Policy
How we protect and handle your personal information in compliance with global data protection regulations.
1 Introduction
At Ecos Growth, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and related services.
GDPR & CCPA Compliance
Our practices comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global data protection laws.
By using Ecos Growth, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.
2 Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Identification Information
Information that identifies you as an individual:
- Full name, date of birth, and contact details
- Government-issued identification numbers
- Proof of address and residency documents
- Photographic identification for verification
- Financial information for payment processing
Trading & Financial Information
Data related to your trading activities and preferences:
- Trading history, positions, and performance
- Risk tolerance and investment preferences
- Account balances and transaction history
- Copy trading preferences and strategies
- Automated trading system configurations
Technical & Usage Data
Information about how you interact with our platform:
- IP address, device information, and browser type
- Platform usage patterns and feature interactions
- Crash reports and performance metrics
- Cookie and tracking technology data
- Network and connection information
Communications & Support
Information from your interactions with our team:
- Customer support tickets and chat transcripts
- Email communications and feedback
- Survey responses and user research data
- Recordings of support calls (with consent)
3 How We Use Your Information
We use the collected information for specific business purposes:
Service Delivery
- • Account creation and management
- • Trading signal delivery and execution
- • Copy trading functionality
- • Automated system operation
- • Payment processing
Security & Compliance
- • Identity verification (KYC/AML)
- • Fraud prevention and detection
- • Regulatory compliance reporting
- • Account security monitoring
- • Risk assessment
Platform Improvement
- • Feature development and optimization
- • User experience enhancement
- • Performance monitoring
- • Bug fixes and troubleshooting
- • Service quality improvement
Communication & Marketing
- • Customer support responses
- • Service updates and announcements
- • Personalized trading insights
- • Marketing communications (with consent)
- • Educational content delivery
Legal Basis for Processing
We process your data based on contractual necessity, legal obligations, legitimate interests, and with your consent where required by law.
4 Information Sharing & Disclosure
We may share your information in the following circumstances:
| Recipient | Purpose | Data Shared | Basis |
|---|---|---|---|
| Payment Processors | Subscription billing and payment processing | Payment information, contact details | Contractual |
| Regulatory Authorities | Legal compliance and reporting | KYC data, trading records | Legal Obligation |
| Cloud Service Providers | Platform hosting and data storage | All platform data (encrypted) | Legitimate Interest |
| Analytics Providers | Platform improvement and analytics | Usage data, technical information | Consent |
| Professional Advisors | Legal, financial, and compliance advice | Necessary business information | Legitimate Interest |
Data Protection Agreements
All third-party providers sign strict data processing agreements and are prohibited from using your personal information for any other purposes.
5 Data Protection & Security
We implement robust security measures to protect your information:
Technical Security
- • AES-256 encryption for data at rest
- • TLS 1.3 encryption for data in transit
- • Multi-factor authentication enforcement
- • Regular security audits and penetration testing
- • Intrusion detection and prevention systems
Access Controls
- • Role-based access control (RBAC)
- • Principle of least privilege enforcement
- • Regular access reviews and audits
- • Employee background checks
- • Secure development practices
Organizational Measures
- • Comprehensive employee training
- • Data protection policies and procedures
- • Incident response plan
- • Regular security awareness programs
- • Confidentiality agreements
Infrastructure Security
- • SOC 2 Type II compliant data centers
- • 24/7 security monitoring
- • Regular data backups and disaster recovery
- • DDoS protection and mitigation
- • Physical security controls
7 Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Limit how we use your personal data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to certain types of data processing.
Exercising Your Rights
To exercise any of these rights, please contact us at support@ecos-growth.com. We will respond within 30 days as required by law.
8 International Data Transfers
Your personal data may be transferred to and processed in countries outside your residence:
Transfer Safeguards
- EU-US Data Privacy Framework
- Standard Contractual Clauses
- Binding Corporate Rules
- Adequacy Decisions
- Additional Security Measures
- Data Localization Where Required
We ensure all international data transfers comply with applicable data protection laws and provide adequate protection for your personal information.
9 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Information | 5 years after account closure | Legal & regulatory requirements |
| Trading Records | 7 years from transaction date | Financial regulations |
| KYC/AML Data | 5 years after relationship ends | Anti-money laundering laws |
| Marketing Data | 3 years after last interaction | Business purposes |
| Technical Logs | 2 years from creation | Security monitoring |
10 Children's Privacy
Our services are not directed to individuals under the age of 18:
Age Restriction
We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child, we will take steps to delete such information.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
- We will notify you of significant changes through email or platform notifications
- Continued use of our services after changes constitutes acceptance
- We will indicate the "Last Updated" date at the top of this policy
- Previous versions will be archived and available upon request
12 Contact Us
If you have questions about this Privacy Policy or our data practices:
Data Protection Officer: Ms. Sarah Johnson
Email: support@ecos-growth.com
Phone: +1 (555) 123-PRIVACY
Address:423 Linen Hall, 162 - 168 Regent Street, London, England, W1B 5TE
For privacy-related requests, please include "Privacy Request" in your subject line and provide verification details.
Your Privacy Matters
We are committed to protecting your personal information and being transparent about our data practices. Your trust is essential to our business.
This Privacy Policy is effective as of the "Last Updated" date shown above. By using Ecos Growth, you acknowledge that you have read and understood this Privacy Policy.